Knowledge Core

Customised Coaching & Training Programs

KnowledgeCore’s reputation stands on a single premise: that all of our projects deliver value and uncover opportunities within your market, your prospects and your customers.

Uncovering unmet opportunities: Understanding the customer’s brain

As competition gets tougher and margins become harder to maintain, understanding your customer’s mind can give you an edge. It provides deep insights that allow you to tune into and act on their needs, rather than your own, and win.

It is all about uncovering & clarifying the relationship drivers that influence your market

By revealing the lens through which your customers view the experience of working with you (and your competitors), we help you identify ways to increase your share of their business. Our methodologies uncover the unspoken needs, expectations and ‘rules’ of the relationship, so you not only listen to what your customers say, you understand what they really need and want. Once you have this understanding, your role is to capitalise on it – and we can also help you with that.

In today’s market, satisfaction does not equal loyalty. Nor does high Net Promoter Scores (NPS). We dig below NPS to clarify the current drivers of loyalty in your market so you can ensure your client interactions go way beyond mere satisfaction. By uncovering why your clients would or wouldn’t refer you to others, we identify the unspoken agendas, needs and expectations they have of your relationship. This provides the insights you need to deliver exceptional customer experiences, outcomes and value that drive both loyalty and revenue.

We identify the crucial brand touchpoints or contact points that differentiate you from your competitors and drive ongoing customer loyalty and trust. We’re looking for the key points across the business model that are fundamental to ensuring a ‘base line of satisfaction’, and those that generate loyalty and with that increase revenue.

COMMUNICATION & RELATIONSHIP TRAINING AND COACHING

By revealing the lens through which your customers view the experience of working with you (and your competitors), we help you identify ways to increase your share of their business. Our methodologies uncover the unspoken needs, expectations and ‘rules’ of the relationship, so you not only listen to what your customers say, you understand what they really need and want. Once you have this understanding, your role is to capitalise on it – and we can also help you with that.

TENDER RESPONSE TRAINING AND COACHING

In today’s market, satisfaction does not equal loyalty. Nor does high Net Promoter Scores (NPS). We dig below NPS to clarify the current drivers of loyalty in your market so you can ensure your client interactions go way beyond mere satisfaction. By uncovering why your clients would or wouldn’t refer you to others, we identify the unspoken agendas, needs and expectations they have of your relationship. This provides the insights you need to deliver exceptional customer experiences, outcomes and value that drive both loyalty and revenue.

PRESENTATION & COMMUNICATION SKILLS TRAINING AND COACHING

We identify the crucial brand touchpoints or contact points that differentiate you from your competitors and drive ongoing customer loyalty and trust. We’re looking for the key points across the business model that are fundamental to ensuring a ‘base line of satisfaction’, and those that generate loyalty and with that increase revenue.

“Adette’s training although 4 years ago, is still with me. And it’s because it was so thorough that I’m now very focused on questioning prospects so that I can understand their needs and frame my services to meet these needs. I use her training each time I meet with a prospect and it’s helped me to win more work. What Adette taught me is now part of how I talk to clients and prospects. For example, I had a client I thought I could help with business restructuring. The first part of the project was an $8,000 review that led to another $40,000 assignment. Before Adette’s training, I don’t think I would have put the proposition to him. I would have waited for him to come to me.”

– Partner RSM

At KnowledgeCore, we believe you can tell a lot about a person over a coffee and a conversation. If you’d like to find out whether we can actually help you, and are the sort of firm you could work with, then the coffee is on us.

CONTACT US ON:

(02) 9221 0337
adette@knowledgecore.com.au